Welcome to RISIO.ME (“we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website, web application and related services (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms.
Who we are
The Service is operated by LLC “IBL” (“IBL LLC”), Bishkek, Kyrgyz Republic. Questions about these Terms: support@risio.me.
RISIO.ME services are delivered via a strategic alliance of IBL LLC and XpertLab LLC. All subscription management and invoices for RISIO.ME will be issued and processed securely by XpertLab LLC on behalf of the alliance.
Eligibility
The Service is not intended for anyone under 18. By using the Service, you represent that you are at least 18 and legally able to use it under applicable law.
Description of the Service
RISIO.ME is a web service for finding public posts from public online sources by the keywords you define. The Service may include features for:
- finding public posts by keywords and queries;
- filters and search settings (update frequency, languages, sources);
- collecting matched public posts and their metadata;
- delivering results by webhook or the API;
- managing your account, plan and settings.
The Service is provided for informational and organizational purposes. RISIO.ME works with public data only and, for each result, keeps the link to the post and its public metadata, not the author’s personal data. If you are the author of a public post and want its link removed from the Service, write to take-down@risio.me.
Account registration and access
Certain features require an account. Access is via email-and-password registration. You agree to:
- provide accurate and complete information;
- keep your credentials secure;
- be responsible for activity under your account;
- notify us of any unauthorized access.
We may suspend or terminate accounts that violate these Terms or create risk for the Service or other users.
User data
You are responsible for the information you enter (keywords, filters, webhook URLs, etc.). You represent that you have the right to provide it, that your use does not violate any law or third-party right, and that it is not knowingly false, unlawful or misleading. You remain responsible for the accuracy of your queries and settings.
Acceptable use
You agree not to:
- use the Service for unlawful, fraudulent or abusive purposes;
- interfere with the operation, performance or security of the Service;
- gain unauthorized access to accounts, systems or data;
- reverse engineer, copy, resell or otherwise exploit the Service except as permitted by law;
- overburden the platform, upload malicious code or automated abuse traffic;
- use results in violation of the relevant source platforms’ rules or applicable law.
Intellectual property
The Service — including its software, branding, design, text, graphics and functionality — is owned by IBL LLC or its licensors and protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your personal or internal use. You may not use our name, branding or intellectual property without prior written permission, except as allowed by law.
Subscriptions and paid features
RISIO.ME offers paid plans and subscriptions. Current plans and limits are published on the Pricing page. Prices are in US Dollars (USD); card payments are processed by Stripe, and subscriptions and invoices are managed by XpertLab LLC on behalf of the alliance. Paid use is governed by the Public Offer, payment by the Payment Information page, and refunds by the Refund Policy. Prices and plan contents may change with prior notice on the website. If these Terms and the Public Offer conflict on paid services, the Public Offer prevails.
Third-party services
The Service relies on and interacts with third-party services (authentication, the Stripe payment processor, analytics, infrastructure). We are not responsible for the content, availability, security or practices of third-party services outside our control; their use may be governed by separate terms.
Availability and changes to the Service
We may modify, update, suspend or discontinue any part of the Service at any time, with or without notice. We do not guarantee that the Service will always be available, uninterrupted, secure or error-free.
Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy and reliability. We do not guarantee the completeness, accuracy or suitability of search results for decision-making.
Limitation of liability
To the maximum extent permitted by law, RISIO.ME and its operators, founders, affiliates and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, business interruption or decisions made based on the Service. To the extent liability cannot be excluded, our total liability is limited to the amount you paid for the Service during the 12 months before the event giving rise to the claim.
Termination
We may suspend or terminate your access if you violate these Terms, if your use creates legal, security or operational risk, or if we discontinue the Service. You may stop using the Service at any time.
Data deletion requests
You may request deletion of your data by emailing support@risio.me from the email associated with your account. The request must specify the data to be deleted — for example, the account itself, specific projects or keywords, collected results, or webhook and integration settings. A general request such as “delete everything” is not sufficient: we will ask you to specify the data before processing the request.
The specified data is deleted or anonymized in our active systems within 30 days of a complete request. Records we are required by law to keep (for example, payment and invoice records) are retained for the legally required period. Copies in backups and security logs are removed as those are overwritten in the normal backup cycle.
Governing law
These Terms are governed by the law of the Kyrgyz Republic, where the Service provider IBL LLC is registered, without regard to conflict-of-law principles. Disputes that cannot be resolved through negotiation are referred to the competent court at the location of IBL LLC in Bishkek, Kyrgyz Republic. XpertLab LLC acts only as the payment processing partner.
Changes and contact
We may update these Terms from time to time; continued use after updates take effect means you accept them. Questions: support@risio.me, Mon–Fri 09:00–18:00 (GMT+6).