This Refund Policy applies to all paid subscriptions to the risio.me service where payment is processed through our payment provider FreedomPay (FreedomPay Kg), and is drawn up in accordance with the Law of the Kyrgyz Republic “On Consumer Rights Protection”.
Scope
This policy covers subscriptions purchased through the risio.me website and the risio web application. Refunds are returned to the same bank card used for payment, in US Dollars (USD).
Right to a refund
A refund is provided in the following cases:
- the User submits a refund request within 14 calendar days of the initial payment — no reason required;
- the paid subscription was not activated due to a technical fault on the Provider’s side;
- the User was charged twice for the same subscription period;
- the service was fully unavailable for reasons attributable to the Provider for 7 or more consecutive calendar days.
For requests submitted after 14 calendar days from the payment date, a refund is provided only in the cases of a technical fault, double charge or extended unavailability of the Service listed above.
User’s area of responsibility. risio is a self-service tool: the outcome depends on the settings the User configures (keywords, filters, frequency, connected sources, webhook URLs and integrations). The Provider is not responsible and issues no refund where the expected result is not achieved for reasons within the User’s control, including, without limitation: incorrectly or incompletely configured keywords and filters; a wrong or non-working webhook URL; the absence or low number of matching public posts for the given queries; incorrect expectations about the volume or content of results. A lack or shortfall of matches is not in itself grounds for a refund.
No refund is provided when the User violates the Terms of Use.
How to request a refund
To request a refund, email support@risio.me with:
- the email associated with your risio account;
- the date and amount of the payment;
- the last four digits of the bank card used (for identification only);
- a brief description of the reason for the refund.
A written application may also be sent to: Pervomaisky district, Moskovskaya St 163, apt. 8, Bishkek, Kyrgyz Republic.
The Provider will review the request and notify the User of the decision by email within 10 calendar days of receiving it, as required by article 22 of the Law of the Kyrgyz Republic “On Consumer Rights Protection”.
Refund processing
Approved refunds are returned to the same bank card used for the original payment, in US Dollars (USD), through the payment provider.
The funds are credited to the cardholder’s account within 3 to 30 business days, depending on the issuing bank. The Provider has no influence on the bank’s processing time.
The Provider charges no fee for processing a refund and is not responsible for any conversion losses if the card is denominated in a currency other than USD.
Cancellation of subscription
The User may cancel the subscription at any time through the account settings in the risio web application. Cancellation stops further charges but does not automatically trigger a refund for the current paid period — access to the paid plan remains until the end of that period.
Contact
- Email: support@risio.me
- Support hours: Mon–Fri, 09:00–18:00 (Bishkek time, GMT+6)
- Postal address for written claims: Pervomaisky district, Moskovskaya St 163, apt. 8, Bishkek, Kyrgyz Republic