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Refund Policy

Refund rules for paid RISIO.ME subscriptions.

Billing: XpertLab LLC · Revision of 25 September 2026

This Refund Policy applies to all paid subscriptions to the RISIO.ME service. Payments are processed by Stripe; charges and refunds are made by XpertLab LLC on behalf of the IBL LLC and XpertLab LLC alliance that delivers RISIO.ME. The “Provider” is LLC “IBL” (“IBL LLC”), the operator of the Service; XpertLab LLC is its payment partner, as described in the Public Offer.

Scope

This policy covers subscriptions purchased through the RISIO.ME website and the RISIO.ME web application. Refunds are returned to the original payment method, in US Dollars (USD).

Right to a refund

A refund is provided in the following cases:

  • the User submits a refund request within 14 calendar days of the first payment for a subscription — no reason required (renewal charges are refundable only in the other cases listed here);
  • the paid subscription was not activated due to a technical fault on the Provider’s side;
  • the User was charged twice for the same subscription period;
  • the service was fully unavailable for reasons attributable to the Provider for 7 or more consecutive calendar days.

For requests submitted after 14 calendar days from the payment date, a refund is provided only in the cases of a technical fault, double charge or extended unavailability of the service listed above.

User’s area of responsibility. RISIO.ME is a self-service tool: the outcome depends on the settings the User configures (keywords, filters, frequency, connected sources, webhook URLs and integrations). The Provider is not responsible and issues no refund where the expected result is not achieved for reasons within the User’s control, including, without limitation: incorrectly or incompletely configured keywords and filters; a wrong or non-working webhook URL; the absence or low number of matching public posts for the given queries; incorrect expectations about the volume or content of results. A lack or shortfall of matches is not in itself grounds for a refund.

No refund is provided when the User violates the Terms of Use.

How to request a refund

To request a refund, email support@risio.me with:

  • the email associated with your RISIO.ME account;
  • the date and amount of the payment;
  • the last four digits of the card used (for identification only);
  • a brief description of the reason for the refund.

The Provider will review the request and notify the User of the decision by email within 10 calendar days of receiving it.

Refund processing

Approved refunds are issued through Stripe to the original payment method used for the payment, in US Dollars (USD). An approved refund ends the subscription and access to the paid plan on the date the refund is issued.

Stripe submits the refund to the card issuer promptly; the funds usually appear on the cardholder’s statement within 5 to 10 business days, depending on the issuing bank. The Provider has no influence on the bank’s processing time.

The Provider charges no fee for processing a refund and is not responsible for any conversion losses if the card is denominated in a currency other than USD.

Cancellation of subscription

The User may cancel the subscription at any time through the account settings in the RISIO.ME web application. Cancellation stops further charges but does not automatically trigger a refund for the current paid period — access to the paid plan remains until the end of that period.

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