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Privacy Policy

How RISIO.ME collects, uses, stores and protects information when you use our website, web application and related services.

Operator: LLC “IBL” · Effective 19 October 2026

RISIO.ME (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you use our website, web application and related services (collectively, the “Service”).

By using RISIO.ME, you acknowledge that you have read and understood this Privacy Policy.

Who we are

The Service is operated by LLC “IBL”, TIN 01905202610473, OKPO 34943434, registered at Pervomaisky district, Moskovskaya St 163, apt. 8, Bishkek, Kyrgyz Republic.

For any privacy-related question, contact support@risio.me.

Who this Service is for

The Service is intended for persons able to enter a legally binding agreement and is not intended for anyone under 18. If you are under 18, please do not use the Service or provide us with personal information.

Information we collect

We may collect the following categories of information:

A. Account information

When you register with an email and password, we receive and store:

  • your email address;
  • an encrypted (hashed) password — we never see or store it in plain text;
  • a technical identifier for your account.

B. Information you enter while using RISIO.ME

When you use the Service, you provide the working data for your searches, including:

  • keywords and search queries;
  • filters and search settings (update frequency, languages, sources);
  • webhook URLs and integration parameters;
  • links (URLs) to matched public posts and their public metadata (engagement — like, comment and repost counts; publication date, source) — without collecting the post authors’ personal data.

C. Technical information

To operate and protect the Service we collect limited technical information:

  • basic device and browser information;
  • technical logs;
  • essential cookies needed to run the Service;
  • analytics data, where applicable.

RISIO.ME works only with information that is already publicly available in open sources — the same information any person can see. We do not request access to your or anyone else’s private (closed) accounts, never log in to them, and never ask for your account passwords.

Data from public sources

The Service works with public data only. For matched public posts, we collect and deliver to you the link (URL) to the post and its public metadata — engagement figures (like, comment and repost counts), publication date and source. We do not collect or store the post authors’ personal data — only the link and aggregate public figures.

  • we work only with information already available in open (public) sources;
  • we do not collect private (non-public) data;
  • for each result we keep the link to the post and its public metadata, not the author’s personal data; we retain them for a limited period within the retention allowed by your plan;
  • if you are the author of a post and want its link removed from the Service, write to take-down@risio.me — we review such requests and remove the link unless we have a lawful basis to retain it;
  • the User who sets up queries and receives results must use them lawfully — in accordance with applicable law and the rules of the relevant platforms.

How we use your information

We use information for the following purposes:

  • to create and manage your account;
  • to authenticate you by email and password;
  • to provide the RISIO.ME web application and its features;
  • to find public posts for your keywords;
  • to deliver results by webhook or API;
  • to maintain, secure and improve the Service;
  • to communicate with you about your account or the Service;
  • to comply with legal obligations and protect against abuse.

We process personal information as needed to: provide the Service you request; operate and secure your account; improve our services; communicate with users; comply with applicable legal obligations.

Processing is carried out in accordance with the Law of the Kyrgyz Republic “On Personal Information”.

How we share information

We do not sell your personal information. We may share information only in limited circumstances:

  • with service providers that help us operate the Service (e.g. hosting and authentication infrastructure, the payment provider, analytics);
  • when required by law, regulation, legal process or governmental request;
  • to protect the rights, safety and integrity of RISIO.ME, our users and third parties;
  • in connection with a merger, acquisition, reorganization or transfer of assets.

MCP

You can connect RISIO.ME to an AI assistant (for example Claude, ChatGPT or Cursor) through our MCP server. See MCP.

  • You decide. An assistant connects only after you sign in to RISIO.ME and approve it on our consent screen. We accept only assistants on our allow-list.
  • What the assistant can access: your projects, keywords and topics, matched posts, saved posts and collections, and Rising topics. It can also make the changes you ask for, such as adding or pausing a keyword. It cannot access your password, payment data or account settings.
  • Where the data goes: what the assistant reads is sent to its provider and handled under that provider’s privacy policy. We do not receive your conversations with the assistant. We only receive the requests the assistant makes to our server.
  • Tokens: the assistant uses an access token issued by our authentication provider. We never give it your password.
  • Revoking access: you can disconnect an assistant at any time in your account. Its access ends immediately.

Payments and subscriptions

RISIO.ME may offer paid plans and subscriptions. Card payments are processed by Stripe; subscriptions and invoices are managed by XpertLab LLC on behalf of the IBL LLC and XpertLab LLC alliance. We do not store your full card data — all payment data is processed by the payment provider over an encrypted channel in accordance with PCI DSS.

See the Payment Information page for details and the Public Offer for subscription terms.

Data retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain accounts, support functionality, comply with legal obligations, resolve disputes and enforce our agreements.

Data specified in a complete deletion request is deleted or anonymized in our active systems within 30 days. Records we are required by law to keep (for example, payment and invoice records) are retained for the legally required period; copies in backups and security logs are removed as those are overwritten in the normal backup cycle.

Data deletion requests

To request deletion, email support@risio.me from the email associated with your account and specify the data to be deleted — for example, the account itself, specific projects or keywords, collected results, or webhook and integration settings. A general request such as “delete everything” is not sufficient: we will ask you to specify the data before processing the request. See also the Terms of Use.

Cookies and analytics

The website and web application use essential cookies and similar technologies needed for the operation, security and performance of the Service. We may also use analytics tools to understand usage and improve the Service.

We use third-party analytics, advertising and visitor-identification services that may use cookies. By continuing to use the site, you agree to the use of cookies. A notice is shown on your first visit; you can change your choice by clearing the site’s data in your browser.

Data security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure or alteration. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on applicable law, you may have rights over your personal information, including rights to request access, correction or deletion. To make a request, email support@risio.me.

Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and publish the revised version on the website. Continued use of the Service after updates means you acknowledge the revised Policy.

Contact

For any privacy question or deletion request: support@risio.me. Support hours: Mon–Fri, 09:00–18:00 (Bishkek time, GMT+6).